Head of Operations & QA for real-time communication service
yuilop is looking for an experienced IT systems operations & QA manager to join the team as Head of Operations & QA. We’re looking for someone with a credible story that shows drive, hands-on experience and proven success and who will enhance and complement our team of hard working, passionate communicators.
Role
- Manage the team that runs yuilop’s internal and production systems on a day to day basis.
- Work with third parties to integrate our systems and services with theirs.
- Manage the testing, deployment and monitoring of our software and systems to assure quality of service.
- Responsible for quality assurance processes.
- Ensure the overall security of all systems company wide.
- Create scalable and economical solutions as we grow.
- Provide 2nd level support to the customer care team.
- Establish monitoring and alert systems to ensure 24/7 availability of service
- Provide reporting support for the business areas
General Requirements
- Process oriented, while maintaining a tactical, pragmatic, approach.
- Ability to delegate yet still do hands on work where necessary.
- Ensure that your organisation is not dependant on any one individual, including yourself.
- Strong interpersonal and management skills
- Successful in fast paced and quick changing environment
Qualifications
- Degree in systems engineering, computer science, telecommunications or related area
- More than 5 years prior experience and proven performance in operations/system administration role with an IP-based real-time communication service (VoIP, SMSoIP)
- At least 2 years experience in management of System Administration, IT operations or quality assurance
Our offer
- Being part of a fast growing start-up in dynamic industry
- Passionate team spirit with a mix of experienced and young top talent
Starting date: ASAP
Location: Barcelona, Spain
Compensation: competitive salary + bonus + stock options package